Effective for services provided in Jamaica
These Terms and Conditions apply to bookings and services provided by O.T.H Ryde in Jamaica. By making a booking or using any O.T.H Ryde service, the customer confirms that they have read, understood, and agreed to these Terms and Conditions.
Driven mileage will be calculated using the quickest route between two locations as shown on Google Maps using standard settings.
Mileage will be rounded up to the nearest whole mile.
Google Maps is the only mileage source used by O.T.H Ryde for calculating driven mileage charges. All mileage-based prices quoted by O.T.H Ryde are calculated using Google Maps mileage.
Unless otherwise stated, prices quoted for vehicle transportation are per vehicle and not per passenger.
O.T.H Ryde reserves the right to adjust the quoted price if the journey details provided by the customer are incorrect, incomplete, or materially different from the actual journey requirements.
Any additional services, stops, waiting time, special requirements, excess luggage, or changes to the original booking may result in additional charges.
Customers are responsible for ensuring that all information supplied when making a booking is accurate and complete.
Customers must check that they have provided the correct:
For airport bookings, the correct flight number is particularly important.
O.T.H Ryde cannot be held responsible for a reservation being cancelled, rejected, delayed, not guaranteed, or otherwise affected because incorrect or invalid information was provided by the customer.
Customers must notify O.T.H Ryde as soon as possible if any booking information changes.
O.T.H Ryde may use its own drivers, independent drivers, contractors, or subcontracted transportation providers to provide its services.
Drivers and transportation providers will be appropriately licensed and insured as required under applicable Jamaican laws and regulations.
O.T.H Ryde will make reasonable efforts to ensure that customers receive a professional and safe service.
Where available, O.T.H Ryde may provide the passenger with the assigned driver's:
Driver information may be provided through the O.T.H Ryde app, by email, or by another approved communication method before the journey.
For safety, security, and customer familiarity, O.T.H Ryde will try to assign the same driver to a customer throughout their booking or regular travel arrangements where reasonably possible.
The purpose of this is to promote:
However, O.T.H Ryde cannot guarantee that the same driver will always be available. Drivers may need to be changed because of availability, illness, vehicle problems, scheduling requirements, emergencies, traffic conditions, operational requirements, or other circumstances.
If a replacement driver is required, O.T.H Ryde will make reasonable efforts to provide updated driver information to the customer where practicable.
Customers must not use a driver's personal contact information for purposes unrelated to their O.T.H Ryde booking or service.
Booking enquiries and general enquiries are normally handled between:
9:00 AM and 12:00 midnight Jamaica time
For urgent assistance, customers may contact O.T.H Ryde:
Call & WhatsApp: +1 876 630 2063
Email: info@othryde.com
Website: othryde.com
Customers are encouraged to use WhatsApp where appropriate for quick communication regarding their booking.
O.T.H Ryde reserves the right to provide a different make or model of vehicle from the vehicle displayed in an image on the booking page.
The vehicle category booked will be respected wherever reasonably possible.
For example, if a customer books a Saloon/Sedan, a Saloon/Sedan will be provided, but the make and model may differ from the vehicle shown on the website.
The same applies to other vehicle categories.
Customers requiring a specific vehicle make, model, accessibility feature, child seat, or other special requirement must state this at the time of booking. Special requests are subject to availability.
O.T.H Ryde accepts the following payment methods:
Customers must use the payment method agreed at the time of booking or as instructed by O.T.H Ryde.
Account customers may be subject to separate payment terms or credit arrangements agreed with O.T.H Ryde.
For cash payments, customers are responsible for ensuring that the required amount is available when payment is due.
Card payments may be subject to applicable processing or transaction charges where advised at the time of booking.
O.T.H Ryde reserves the right to require payment:
depending on the type of booking or service provided.
Any additional charges incurred during the journey may be payable in addition to the original quoted price.
Additional charges may apply for services or circumstances including:
Where reasonably possible, O.T.H Ryde will advise the customer of additional charges before they are incurred.
O.T.H Ryde may provide baby or child seats as an additional service, subject to availability and an applicable charge.
Customers must provide the child's age when making the booking.
Babies and children are considered passengers and must therefore be included when determining the appropriate vehicle size.
Parents or guardians remain responsible for ensuring that the child is appropriately secured and that the correct child-seat requirements have been communicated to O.T.H Ryde.
Any pickup or drop-off not included in the original booking may incur an additional charge.
Customers must provide all required pickup and destination locations when making their booking.
Additional stops are subject to availability and may affect the total journey price and journey time.
All O.T.H Ryde drivers are expected to conduct themselves professionally and operate vehicles in accordance with applicable Jamaican laws and regulations.
All O.T.H Ryde vehicles operate a strict no-smoking policy.
A J$4,000 vehicle violation fee may be charged where a passenger damages, soils, contaminates, or otherwise causes damage to an O.T.H Ryde vehicle.
Examples include:
Where actual repair or specialist cleaning costs exceed J$4,000, the customer may also be responsible for the additional reasonable costs.
O.T.H Ryde provides airport transportation services to and from major airports in Jamaica, including:
For airport arrivals, O.T.H Ryde will, where reasonably possible, monitor the customer's flight using available airport, airline, internet, or other flight-information services.
The driver will allow approximately one hour from the actual aircraft landing time for the passenger to complete:
After this period, the driver will park and meet the passenger outside the arrival waiting area.
The driver will display or hold the passenger's name so that the passenger can identify the driver.
Passengers should proceed to the designated arrival waiting area outside the terminal after collecting their luggage.
If the passenger cannot locate the driver, they must contact O.T.H Ryde immediately:
Call & WhatsApp: +1 876 630 2063
Where reasonably possible, O.T.H Ryde will adjust the driver's schedule according to the actual flight landing time. However, this cannot always be guaranteed, particularly where a flight arrives significantly earlier than scheduled.
Customers must provide the correct flight number when making an airport booking.
Where a flight is delayed and updated information is available, O.T.H Ryde will make reasonable efforts to adjust the driver's schedule.
Customers must contact O.T.H Ryde as soon as possible if their flight is:
Customers should not assume that their original booking will automatically remain valid following a flight change.
Call & WhatsApp: +1 876 630 2063
If a customer fails to meet the driver after the applicable waiting period and does not communicate with O.T.H Ryde, the driver may leave the airport.
The booking may then be treated as a NO SHOW.
A no-show may result in the customer being charged the full booking amount, and no refund may be provided.
Customers are strongly advised to contact O.T.H Ryde immediately if they experience any difficulty locating their driver.
Customers are responsible for ensuring that all luggage is properly loaded and unloaded.
Drivers may assist with loading or unloading luggage where reasonably possible, but customers remain responsible for checking that all belongings have been collected before leaving the vehicle.
Neither O.T.H Ryde nor its contracted or subcontracted drivers accepts responsibility for loss of or damage to luggage except where such responsibility cannot legally be excluded.
Customers are responsible for booking the correct vehicle according to the number of passengers and amount of luggage.
A driver may refuse luggage that would make the vehicle unsafe or exceed its reasonable capacity.
An additional charge may apply where additional vehicle capacity is required.
Customers must notify O.T.H Ryde in advance if travelling with:
For hotel pickups, the driver will normally meet the customer at or near the hotel reception area unless another meeting point has been agreed.
Customers should ensure that the hotel name, address, and contact information provided are accurate.
If the customer cannot locate the driver, they must immediately contact:
Call & WhatsApp: +1 876 630 2063
For residential or other address pickups, the driver will normally meet the customer outside the specified address.
Customers must provide a complete and accurate address.
The pickup location must be accessible to the vehicle.
If the customer cannot locate the driver, they must contact O.T.H Ryde immediately.
For airport arrivals, approximately one hour from the actual aircraft landing time is allowed for the passenger to complete immigration, customs, baggage collection, and exit the terminal.
Additional waiting beyond the applicable waiting period may incur an additional charge.
Customers should contact O.T.H Ryde as soon as possible if they require additional waiting time.
For hotel, residential address, cruise terminal, and other scheduled pickups, a 5-minute complimentary waiting period will normally be provided from the scheduled pickup time.
If the passenger cannot be contacted after the complimentary waiting period, the driver may leave the location.
Where the driver leaves because the passenger has failed to appear or communicate, the passenger may remain responsible for the full cost of the booking.
If the driver agrees to continue waiting, additional waiting charges may apply.
For cruise terminal pickups, the meeting point will normally be outside the cruise terminal or another location agreed with the customer and/or driver.
Customers must provide accurate cruise arrival information and a working telephone number.
If the customer cannot locate the driver:
Call & WhatsApp: +1 876 630 2063
O.T.H Ryde offers a Bike Taxi Service as a quick alternative transportation option.
The Bike Taxi Service is subject to:
O.T.H Ryde may refuse a Bike Taxi booking where the passenger, luggage, weather, road conditions, or other circumstances create an unreasonable safety risk.
Both the bike rider and passenger must wear a safety helmet at all times while travelling on the motorcycle.
The passenger must keep the helmet properly secured throughout the journey.
A passenger who refuses to wear the required safety helmet will not be permitted to travel on the Bike Taxi Service.
The rider may refuse to start or continue the journey if the passenger does not comply with the helmet requirement or other reasonable safety instructions.
Passengers must not engage in behaviour that distracts the rider or interferes with the safe operation of the motorcycle.
Passengers using the Bike Taxi Service must only carry luggage or personal items that can be transported safely.
Large, heavy, oversized, loose, or unsecured luggage may not be accepted on a motorcycle.
The rider has the right to refuse an item where carrying it may create a safety risk.
O.T.H Ryde provides a small letter and small parcel courier and delivery service for customers requiring documents, letters, packages, and other small items to be collected and delivered.
Customers must provide accurate:
The sender is responsible for ensuring that the item is properly packaged and securely sealed.
O.T.H Ryde reserves the right to refuse any item that is:
Customers must not use O.T.H Ryde courier services to transport illegal, dangerous, hazardous, or prohibited items.
O.T.H Ryde may request information about an item before accepting it for delivery.
O.T.H Ryde will make reasonable efforts to deliver accepted items to the stated destination.
Delivery times may be affected by:
The sender is responsible for providing correct delivery information.
O.T.H Ryde cannot be held responsible for failed or delayed delivery resulting from incorrect or incomplete information supplied by the customer.
The recipient may be required to confirm receipt by signature, name confirmation, telephone, WhatsApp, electronic confirmation, or another approved method.
O.T.H Ryde provides a School Run Service for transporting children to and from school and other agreed educational locations, subject to availability.
Parents or legal guardians must provide accurate information, including:
Parents or guardians are responsible for ensuring that the child is ready at the agreed pickup location and time.
Parents or guardians must notify O.T.H Ryde of any changes to the child's schedule or transportation arrangements as soon as possible.
O.T.H Ryde will make reasonable efforts to provide a safe and reliable School Run Service.
Parents or guardians must provide any information reasonably necessary to ensure the child can be transported safely.
Where an authorised person is required to receive the child, the parent or guardian must provide accurate information about the authorised person.
O.T.H Ryde reserves the right to refuse or suspend a School Run Service where required information has not been provided or the transportation arrangements cannot reasonably be completed safely.
Customers wishing to cancel a reservation should contact O.T.H Ryde as soon as possible.
Cancellation requests can be made by:
Call & WhatsApp: +1 876 630 2063
Email: info@othryde.com
Customers should have their booking confirmation or reference number available.
Unless otherwise stated on the booking confirmation, cancellations made within the permitted cancellation period may qualify for a refund, subject to any applicable cancellation charge.
Late cancellations and no-shows may result in the customer being charged the full booking amount.
Any specific cancellation conditions provided with an individual booking will take precedence over the general cancellation provisions where applicable.
If a customer misses or has their flight cancelled, they must contact O.T.H Ryde as soon as they become aware.
Where possible, O.T.H Ryde will attempt to change the booking to another date or flight, subject to availability.
Additional charges may apply if the replacement journey has a different price or requires additional waiting or operational arrangements.
Customers must retain their booking confirmation/reference number.
If requested, the customer must provide the confirmation number to O.T.H Ryde or the assigned driver.
A customer who books online but does not receive a confirmation should contact O.T.H Ryde as soon as possible.
Email: info@othryde.com
Call & WhatsApp: +1 876 630 2063
Customers should not assume that a booking is confirmed merely because an online booking request has been submitted.
A booking is confirmed when O.T.H Ryde has issued a booking confirmation/reference or confirmed the booking through the O.T.H Ryde app or another approved communication method.
Subject to availability, customers may request changes to their transfer arrangements.
Customers should contact O.T.H Ryde as early as possible and, where possible, no later than 6 hours before the scheduled transfer time.
Short-notice changes are subject to availability and may result in additional charges.
Any additional cost will be communicated to the customer where reasonably possible before the change is accepted.
Customers are responsible for:
O.T.H Ryde reserves the right to refuse transportation or terminate a journey where a passenger behaves in a threatening, abusive, dangerous, disruptive, or inappropriate manner.
No refund may be provided where a journey is terminated because of serious passenger misconduct.
O.T.H Ryde does not tolerate:
O.T.H Ryde reserves the right to cancel a booking or require a passenger to leave a vehicle where their behaviour creates a safety concern or materially disrupts the service.
The customer may remain responsible for the booking cost and any reasonable costs resulting from damage or disruption.
O.T.H Ryde will make reasonable efforts to provide transportation and delivery services at the agreed time.
However, journey and delivery times cannot always be guaranteed due to circumstances outside O.T.H Ryde's reasonable control, including:
Customers should allow sufficient time when arranging transportation for flights, cruises, school, work, appointments, or other time-sensitive activities.
O.T.H Ryde cannot accept responsibility for financial losses, missed flights, missed cruises, missed connections, business losses, or other consequential losses caused by circumstances outside its reasonable control, except where such liability cannot legally be excluded.
In the unlikely event of a vehicle breakdown, O.T.H Ryde will make reasonable efforts to arrange an alternative vehicle as soon as possible.
Where O.T.H Ryde is unable to complete the journey, the customer may be offered an alternative vehicle or, where appropriate, a refund for the affected journey.
O.T.H Ryde takes customer privacy and the security of personal information seriously.
Customer information may be collected and used for purposes including:
Where a driver is assigned to a customer, O.T.H Ryde may share the driver's name, photograph, telephone number, and relevant vehicle information with the customer through the app, email, or another approved communication method for identification, safety, and service purposes.
Customer and driver information should only be used for legitimate purposes connected with the O.T.H Ryde service.
O.T.H Ryde will handle personal information in accordance with applicable Jamaican privacy and data-protection requirements.
Where a customer regularly uses O.T.H Ryde, the company will make reasonable efforts to assign the same driver where practical and where the driver's availability allows.
This is intended to promote driver familiarity, passenger safety, trust, communication, and a consistent customer experience.
However, customers understand that a particular driver cannot be guaranteed for every journey.
O.T.H Ryde may assign another driver whenever necessary for operational, safety, scheduling, vehicle, or other legitimate reasons.
All O.T.H Ryde services are subject to availability.
This includes:
O.T.H Ryde reserves the right to determine which vehicle, driver, motorcycle, courier, or delivery method is appropriate for each booking based on availability, passenger requirements, parcel requirements, distance, location, safety, and operational considerations.
Call & WhatsApp: +1 876 630 2063
Email: info@othryde.com
Website: othryde.com
Customers should use the above contact details for booking enquiries, changes, cancellations, urgent assistance, driver-location assistance, courier enquiries, School Run enquiries, and other O.T.H Ryde services.
By making a booking, using the O.T.H Ryde app, requesting a service, travelling with an O.T.H Ryde driver, sending an item through the O.T.H Ryde courier service, using the Bike Taxi Service, or using the School Run Service, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
O.T.H Ryde reserves the right to update these Terms and Conditions from time to time to reflect changes to its services, operations, or applicable requirements.
The Terms and Conditions applicable to a customer's booking will be those communicated or made available to the customer at the time of booking, subject to any subsequent agreed changes.
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