Help
Below is a comprehensive Help Centre / Frequently Asked Questions (FAQ) for OTHRyde.com that can be used on your website, iOS app, and Android app.
OTH Ryde Help Centre
Booking a Ride
How do I book a ride?
- Open the OTH Ryde app.
- Enter your pickup location.
- Enter your destination.
- Choose your preferred vehicle.
- Select your payment method.
- Review the fare.
- Tap Ride Now or Schedule Ride.
Can I schedule a ride in advance?
Yes. You can book a ride for a future date and time. Your booking will appear under Upcoming Rides until it is dispatched.
Can I cancel my booking?
Yes.
- Before a driver accepts your booking: Free cancellation.
- After a driver accepts: A cancellation fee may apply.
- After the trip has started: The booking cannot be cancelled through the app.
How do I know my booking was successful?
You will receive:
- Booking confirmation
- Booking reference number
- Push notification
- SMS or email (if enabled)
Current Ride
Where can I see my current booking?
Go to Your Rides > Current Ride.
You can see:
- Pickup address
- Destination
- Vehicle type
- Payment method
- Driver status
- Live map
- Estimated arrival time (ETA)
What does "Searching for Driver" mean?
Your booking has been sent to nearby drivers.
The app continues searching until a driver accepts your ride.
You can still cancel your booking during this stage.
What happens after a driver accepts?
You'll see:
- Driver's name
- Driver photo
- Vehicle make and model
- Vehicle registration
- Driver rating
- Driver's live location
- ETA
Can I contact my driver?
Yes.
Use the:
to contact your driver.
Can I share my trip?
Yes.
Tap Share Trip to send your live journey to family or friends.
During the Journey
What ride statuses will I see?
Your ride may display:
- Searching for Driver
- Driver Accepted
- Driver En Route
- Driver Arrived
- Picked Up
- On Trip
- Dropped Off
- Completed
Can I change my destination?
Yes.
Ask your driver or update the destination in the app (if available).
Additional charges may apply.
Payments
What payment methods do you accept?
We accept:
- Credit Card
- Debit Card
- Cash
- Business Account
- Wallet Balance (where available)
When is my card charged?
For card bookings:
- Your payment is authorised when you book.
- The final payment is completed after your trip ends.
Can I pay cash?
Yes.
Select Cash before confirming your booking.
Can I get a receipt?
Yes.
Receipts are available in:
Your Rides → Past Trips
They can also be emailed.
Pricing
How is my fare calculated?
Your fare may include:
- Distance
- Journey time
- Vehicle type
- Airport charges
- Toll charges (if applicable)
- Waiting time (where applicable)
Is the quoted fare fixed?
Yes.
The quoted fare is normally fixed unless:
- You change the destination.
- Additional stops are added.
- Extra waiting time is requested.
Driver Information
How are drivers verified?
All drivers are required to provide:
- Registration Certificate
- Road /Vehicle Licence
- Insurance Certificate
- Fitness Certificate
- Driving/PPV Licence (front & back)
- Police Record Check
- Identity verification
Can I rate my driver?
Yes.
After every trip you can leave:
- Star rating
- Written review
Can drivers rate passengers?
Yes.
Drivers may also leave a rating after the trip.
Lost Property
I left something in the vehicle.
Go to:
Your Rides → Past Trips
Select the journey and tap:
Report Lost Item
or contact customer support.
Safety
Can I see my driver's details before pickup?
Yes.
You'll see:
- Driver photo
- Driver name
- Vehicle
- Registration number
- Driver rating
How do I stay safe?
Always:
- Check the vehicle registration.
- Verify the driver's name.
- Share your trip with family or friends.
- Wear your seatbelt.
Business Accounts
Can businesses create corporate accounts?
Yes.
Business accounts allow:
- Book Rides for Others
- Priority Service
- Courier & Delivery Services
- Booking Management
- Journey Reporting
- Business Profiles
- Secure Online Payments
- Real-Time Ride Tracking
- Dedicated Customer Support
Airport Transfers
Do you provide airport transfers?
Yes.
We serve major Jamaica airports including:
- Norman Manley International Airport (KIN) – Kingston, Jamaica
- Sangster International Airport (MBJ) – Montego Bay, St. James
- Ian Fleming International Airport (OCJ) – Boscobel/Ocho Rios, St. Mary
Flight monitoring is available where applicable.
What happens if my flight is delayed?
If flight details were provided during booking, we monitor flight arrivals and adjust pickup times where possible.
Notifications
Will I receive updates?
Yes.
You'll receive notifications for:
- Booking confirmation
- Driver found
- Driver arriving
- Trip started
- Trip completed
- Payment receipt
Account
How do I change my phone number?
Go to:
Profile → Account Settings
and update your mobile number.
Verification may be required.
I forgot my password.
Tap:
Forgot Password
on the login screen and follow the instructions.
Support
How do I contact OTH Ryde?
You can contact us through:
- In-App Support
- Live Chat
- Email
- Telephone
My driver did not arrive.
If no driver arrives, contact Support through the app. We'll investigate and help arrange another ride where possible.
My card was charged but no trip took place.
If a driver was not assigned or the booking was cancelled, any payment authorisation will normally be released according to your bank's processing times. Contact Support if you need assistance.
Here are additional Help Centre FAQs specifically for the new OTH Ryde features, including Ride OTP, service types, and coming soon services.
Ride Verification (OTP)
What is the Ride OTP?
The Ride OTP (One-Time Passcode) is a security code used to verify that the correct passenger is entering the correct vehicle before the journey begins.
Where do I find my Ride OTP?
Your Ride OTP will be displayed in the app after the driver arrives at your pickup location. It is also available under your Current Ride details.
When should I give the OTP to the driver?
Only provide your OTP after you have confirmed:
- The driver's name.
- The vehicle registration.
- The vehicle make and model.
Never share your OTP over the phone or in advance.
What happens if the OTP is incorrect?
The driver cannot start the trip until the correct OTP is entered. This helps protect both passengers and drivers from unauthorised journeys.
What if I cannot find my OTP?
Open Your Rides > Current Ride to view your OTP. If you still cannot locate it, contact OTH Ryde Support before the journey begins.
Service Types
What services does OTH Ryde offer?
OTH Ryde offers a range of transport services, including:
- Personal Rides – Everyday travel for individuals and families.
- Business Travel – Corporate and business account transportation with invoicing and account management.
- DN Service – A dedicated transport service available to approved customers, where applicable.
- Executive Vehicles – Premium vehicles for business travel, airport transfers, and special occasions.
- Airport Transfers – Reliable transfers to and from major airports.
- Local Taxi Services – Quick and convenient local journeys.
What is a Business Account?
A Business Account is designed for companies and organisations. It provides:
- Monthly invoicing.
- Multiple authorised users.
- Journey history and reporting.
- Centralised booking management.
What is the Executive Vehicle service?
Executive Vehicles provide a premium travel experience with high-quality vehicles and professional drivers, ideal for:
- Business meetings.
- Corporate travel.
- VIP transportation.
- Airport transfers.
- Special events.
Is Bike Taxi available?
Yes. OTH Ryde Bike Taxi is available in selected service areas and provides a fast, convenient, and affordable option for short-distance journeys. Simply select Bike Taxi when booking your ride to check availability in your location.
Will OTH Ryde offer courier services?
Yes. Local Delivery Courier is coming soon and will allow customers to send:
- Documents.
- Parcels.
- Small packages.
- Local business deliveries.
Will I need a separate account for courier services?
No. You will be able to use your existing OTH Ryde account to book courier deliveries once the service is launched.
Will new services be added in the future?
Yes. OTH Ryde is continually expanding its services. New transport and delivery options will be introduced through regular app updates and announcements.
Safety Reminder
For your safety:
- Always verify the driver's details before entering the vehicle.
- Never share your Ride OTP until you are with the correct driver.
- Ensure the driver enters the correct OTP before the trip starts.
- If you have any concerns, contact OTH Ryde Support immediately.
