Cancellation Rules

Cancelling Your Booking

Should you wish to cancel your reservation, you can do so by telephoning our call centre on +44 (0)7521593952. You will need to have your booking conformation in hand.

Unless otherwise stated, cancellations can be made up to 1 clear working days of your transfer. So if you transfer is on Wednesday, you must cancel by 03.00 pm on Monday. If you cancel before the time period 85% of your money would be refunded to your credit and debit card, however the 15% would be deducted for cancellation charges.

Cancellation that are not permitted within 1 clear working days of the date of your transfer and, should you not wish to cancel with frame or fail to show up at the pickup point for any reason, the passenger will be charged for the full amount of your booking (including any taxes).

If you have missed your flight, then please contact us within the time frame of your journey for examples (Paris to London approximately takes around 1 hour 30mins) so therefore you are subject to inform us as soon as you know you have missed the flight). However if you choose to cancel the booking after your missed flight or cancelled flight then we would deduct 25% from the refund amount, but if you change your details to another day then there would be no charged incurred as the booking would be valid for the next given date for pickup.

Cancellations or no show fees may be automatically charged to your credit and debit card. If you have already paid in advance then that amount will not be refundable.